FAQ

Formula Questions

Do I have to boil water?

We recommend that you use boiled water when preparing baby formula, in order to kill harmful bacteria that may be in the water or in the formula powder. The water should be warm or room temperature at the time of actual mixing of the formula. 

Where is my formula scoop?

If you purchased a formula that came in a cardboard box, then the scoop should be included in the box but outside of the sealed pouch with formula.
If you purchased a formula that came in a tin, then the scoop is usually buried in the formula powder. The best thing to do is to use a dry, sterilized spoon to dig the scoop out of the formula.

What are the main differences between Holle and Hipp formula?

Holle Cow milk based formula is Demeter certified, which means that all of the milk and many other major ingredients are produced on biodynamic farms. Holle also manufactures Goat milk based formula.   While HiPP is also certified organic by EU law, the milk is not derived from biodynamic dairy farms.  In contrast to Holle, HiPP has added proprietary strains of prebiotics and probiotics (and has denoted them on the box as Combiotik) and also offers specialty formulas such as hypoallergenic formula, Acid Reflux formula, constipation gas and colics formula and so on. 

What do formula stages actually mean?

Most of the European brands manufacture specific age range based stages of formula which ensures that your munchkin is receiving an optimal and ideal array of nutrients and nutritional values for the specific age range. 
Stage PRE can be used from birth onward and PRE is NOT a reference to premature babies but is simply the purest / most sensitive version of that particular formula. Stage 1 is recommended from birth onward. Stage 2 is recommended from 6 months onward. Stage 3/4 is recommended from 10/12 months onward depending on the brand/type of formula.

Until what age should my baby be drinking formula?

On average most folks around the world keep their munchkins on these superior formulas until about 18-20 months. These formulas are by far superior to any milk and thus most try to keep their munchkins thriving on these amazing formulas for as long as possible. 

EXPIRATION / STORAGE QUESTIONS

How far are your expiration dates?

The products we sell are fresh and generally have a shelf life of 8-10 months away from current date. On some occasions we may have products with a slightly less extended shelf life but it will be at the very least 3 months before the expiration date and you can be absolutely certain that the product is safe to use until the expiration date. Expiration dates are always located on the products and listed on the product page. Please be advised that expiration dates are in an European format, DD/MM/YYYY, instead of the standard American version MM/DD/YYYY.

How long does the formula last once opened?

Once you have opened the foil bag it lasts up to 2-3 weeks for most formulas. 
How quickly should the formula be used once it is made?
We advise using prepared formula within one to two hours, unless immediately refrigerated for later use within 24 hours. 

How should I store the formula once opened?

We recommend using an airtight container which can be purchased with us.

SHIPPING / LOGISTICS QUESTIONS

Are any of the products subjected to irradiation?

No. Our formula and food products are never subjected to irradiation.  There are several common misconceptions surrounding "irradiation."  Irradiation is not the result of x-rays and other customs and import related measures; hence, irradiation is not a function of the import method (container ship, airfreight, etc.).  Instead, irradiation is a method of utilizing radiation to kill food-borne bacteria and sterilize food. None of the formulas and other products are ever subjected to irradiation.

Where is my order shipped from?

Your order is shipped from one of the several temperature controlled warehouses which we have in United States.

When will I receive my order?

Your order will arrive within 1-3 business days. Exact shipping time depends on your location. Overnight express options are available.

How fast are orders processed and shipped?

Orders are immediately processed and shipped the same day as long as we received the order before 3PM EST Monday - Friday and 10:30AM EST on Saturday. Orders placed outside of these hours are shipped on the next business day.